Privacy Policy

Golf Club Holidays Ltd ("Golf Club Holidays", "we", "us" and "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and share your personal information when you use our website or make a booking with us.

Please read this policy carefully. By using our website or making a booking, you confirm that you have read and understood this policy.

1. Who We Are

Golf Club Holidays Ltd is the data controller responsible for your personal data. Our business operates in the United Kingdom.

If you have any questions about this policy or how we handle your data, please contact us at info@golfclubholidays.com.

2. What Information We Collect

We may collect and process the following categories of personal data:

Identity data: first name, last name, title
Contact data: email address, telephone number, postal address
Booking data: travel dates, destination preferences, number of guests, dietary and accessibility requirements, golf handicap information
Financial data: payment card details (processed securely — we do not store full card numbers)
Transaction data: details of bookings, payments, and correspondence with us
Health data: where relevant to your holiday (e.g. medical conditions affecting participation in golf, spa, or wellness activities) — only collected with your explicit consent
Technical data: IP address, browser type and version, time zone, pages visited, and other usage data collected via cookies and analytics tools
Marketing preferences: your preferences for receiving marketing communications from us

We do not knowingly collect data from children under 18. All bookings must be made by persons aged 18 or over.

3. How We Collect Your Information

We collect personal data through:

Enquiry and booking forms submitted via our website
Email and telephone correspondence with our team
Live chat interactions on our website
Cookies and analytics tools when you browse our website (see Section 9)
Third parties such as travel suppliers, payment processors, and referral partners, where they share data with us in accordance with their own privacy policies

4. How We Use Your Information

We use your personal data for the following purposes:

To process and manage your booking and associated services
To communicate with you about your booking, including confirmations, reminders, and travel information
To respond to your enquiries and provide customer support
To comply with our legal obligations (e.g. financial record-keeping, fraud prevention)
To send you marketing communications about our holidays and offers, where you have given consent or where we have a legitimate interest to do so
To improve our website, products, and services through analytics and user feedback
To pass necessary details to hotels, airlines, golf courses, and other suppliers to fulfil your booking

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: processing is necessary to fulfil a booking or respond to your pre-booking enquiry
Legal obligation: processing is required to comply with applicable law
Legitimate interests: for analytics, fraud prevention, and direct marketing to existing customers — where our interests are not overridden by your rights
Consent: for health-related data, and for marketing to new contacts who have opted in

6. Sharing Your Information

We may share your personal data with:

Hotels, resorts, and golf courses — to confirm and manage your booking
Airlines and transfer providers — where flights or transfers are included in your package
Payment processors — to handle card payments securely
Email service providers — to send booking confirmations and communications
Analytics providers — such as Google Analytics, to help us understand website usage (data is anonymised)
Professional advisors — such as lawyers or accountants, where necessary
Regulatory and law enforcement authorities — where required by law

We do not sell your personal data to third parties. Where we share data with suppliers outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

7. Marketing Communications

If you have made an enquiry or booking with us, we may contact you by email about our holidays and offers, unless you have opted out. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@golfclubholidays.com.

If you are a new contact who has not previously dealt with us, we will only send marketing communications with your explicit consent.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. In general:

Booking and transaction records are kept for 7 years for tax and financial compliance purposes
Enquiries that did not result in a booking are kept for up to 2 years
Marketing consent records are kept until you withdraw consent

After the relevant retention period, your data will be securely deleted or anonymised.

9. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies we use include:

Essential cookies: necessary for core website functionality
Analytics cookies: Google Analytics — tracks page visits and usage patterns in anonymised form. You can opt out via Google's opt-out tool
Live chat cookies: Crisp chat — stores session data to enable live chat functionality

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site. By continuing to use our website, you consent to our use of cookies as described above.

10. Your Rights

Under UK data protection law, you have the following rights:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your data, subject to certain legal exceptions
Right to restriction: to request that we limit how we process your data in certain circumstances
Right to data portability: to receive your data in a structured, commonly used format
Right to object: to object to processing based on legitimate interests, including direct marketing
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at info@golfclubholidays.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Payment card data is processed via secure, PCI-compliant payment processors — we do not store full card numbers on our systems.

No method of transmission over the internet is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Third-Party Websites

Our website may contain links to third-party websites (such as hotels, airlines, or golf courses). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on our website. Significant changes will be communicated to you by email where appropriate.

Last updated: April 2026